Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) days from the date on which you received them from the Vendor. Returned items must be shipped back to the Vendor within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract. We invite you to complete the online Return Form or the return form available on the package you receive from us and send it to us by email at firstname.lastname@example.org two (2) days after you receive the goods, in order for us to provide you with a Return Number (the Vendor will send you an e-mail confirming receipt of the withdrawal request sent through the Return Form), or after having drafted and sent the Vendor another declaration explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to it remaining your responsibility to prove that you exercised your withdrawal right in a proper, timely manner. It is not possible to return an item in exchange for another.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
a) Online Return form or the return form found the in the package sent directly by email at beatricegale.com or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and sent to the Vendor within two (2) days after receiving the products;
b) the products must not have been used, worn or washed;
c) the identification tag must still be attached to the products, which constitutes an integral part of the item;
d) the returned products must be in their original packaging;
e) the returned products must be delivered to the Vendor within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract;
f) the products must not be damaged.
If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a), e) and f) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, SKINDROME reserves the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b), c) and d) of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, SKINDROME reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted, or, if a decrease in value of the returned products has been detected, you will receive an email informing you of the amount being deducted from the refund. Whatever form of payment you used (Credit-Debit Card/Direct Bank Transfer/Pay on delivery), the refund procedure will start within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
Purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;